Returns & Refunds Policy

In accordance with Article L. 221-18 of the French Consumer Code (Code de la consommation) and European Union consumer directives, consumers residing in the European Union have the right to withdraw from a purchase without penalty and without giving any reason within fourteen (14) calendar days from the date of receiving the goods.

In pursuant of Article L. 221-28 5° of the French Consumer Code, the right of withdrawal cannot be exercised for goods that have been unsealed by the consumer after delivery and which cannot be returned for reasons of health protection or hygiene.

To qualify for an authorized return and full reimbursement, physical wellness goods and dietary supplement containers must remain unopened, sealed in their original manufacturer packaging, undamaged, and in pristine resalable condition.

To initiate an authorized return under the withdrawal policy, notify our customer care team in writing within the 14-day window:

1. Contact [email protected] stating your order number and request for return authorization.
2. Package the unopened items securely to avoid transit damage and send them to our registered facility: CLCB, 2 RUE de la Gare, 67260 Sarrewerden, France.
3. Unless otherwise stipulated or in cases of defective goods, direct return shipping costs remain the responsibility of the customer.

Upon physical receipt and inspection of the returned consignment at our warehouse, our quality control team verifies that all seals and packaging integrity are intact. Once verified, a full reimbursement of the purchase price will be credited to the original payment method within fourteen (14) business days.

If you receive an item that arrived damaged or defective, notify us within 48 hours of receipt accompanied by photographic evidence. We will arrange a replacement or full refund at no additional charge.